AI Decision Agents
An intelligence layer for this capability
AI Decision Agents helps organize incidents and changes, surface available context, identify recurring patterns, and prepare follow-up for team review.
Software Factory
Application Support and Evolution
Operational continuity and gradual improvement for production platforms, with agreed ownership, priorities, and service levels.
- L2/L3 support
- Visible priorities
- Agreed evolution
The problem
Where companies lose time, resources, or control
Many systems lose traction the moment the project closes: nobody owns evolutions, support is fragmented, and small fixes never land. A dedicated support model keeps the platform measurable and improving instead of slowly decaying.
What 7 Business Solutions does
From business problem to operational software
- L2 and L3 support with agreed service levels and clear ownership.
- Continuous backlog with prioritized fixes and small enhancements.
- Evolutionary roadmap aligned with business priorities.
- Monitoring, alerts, and post-incident reviews.
- Documentation kept in sync as the platform changes.
- Refactoring of risky modules with regression coverage.
Use cases
Operational scenarios for this capability
Concrete situations where this capability can support operations.
- 01
Critical SAP integration support with monitoring and reprocessing.
- 02
Internal-app L2/L3 support with incident playbooks.
- 03
Feature roadmap for a portal in production.
- 04
Refactoring of legacy modules with regression coverage.
- 05
On-call coverage for critical platforms when included in the contracted scope.
- 06
Continuous improvement of the support model itself.
Capabilities and technologies
Stack and capabilities we apply
- Agreed ticket-management practices, including ITIL when applicable
- Monitoring
- Observability
- Release management
- Change Management
- Knowledge base
- Runbooks
- Regression testing
What we deliver
Deliverables you can operate and audit
- Support model with clear service levels and escalation.
- Service report on tickets, evolutions, and platform health.
- Roadmap with prioritized initiatives.
- Updated documentation and runbooks.
- Migration plans when the platform needs to evolve.
- Post-incident reports with root cause and corrective actions.
Your next version
What should move first in your operation?
Let us turn that answer into a focused diagnosis, a first deliverable, and a path to scale.
01Problem and context
02Scope and first evidence
03Evolution path